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The date of publication

2026-01-16

IMPORTANT — PLEASE READ CAREFULLY

To use NEN Connect, you must agree to the End User Licence Agreement (EULA). On the above date, the End User Licence Agreement (EULA) for NEN Connect was amended. Please read the text carefully. Scroll down to agree to the terms of the End User Licence Agreement (EULA).

Terms of use

These terms of use describe your access to and use of NEN’s digital environment “NEN Connect” (hereinafter “Application”). They constitute a legally binding agreement between the User and NEN. We advise every User to read these terms of use carefully to ensure you are aware of your rights and obligations as a User of the Application. As a User, by visiting or using the Application, or continuing to access or use the Application, you confirm that you have read and understood the terms of use and agree to them.

1. Definitions

  • Application: The digital environment “NEN Connect” or any successor to it in which Users can consult Publications.
  • Company Documents: Documents that the Customer has uploaded to the Server using the Application’s Company Document Functionality, and the associated metadata.
  • Company Document Functionality: The functionality of the Application that allows the Customer to upload Company Documents to the Server of the Application and create the associated metadata.
  • User: A User is granted access to Publications and/or functionalities within an Application.
  • User Data: The data that a user has to enter in the Application as a minimum requirement for identifying the User.
  • Artificial Intelligence (AI): The ability of a machine to display human-like skills, such as reasoning, learning, planning and being creative.
  • Supplier: The third party engaged by NEN with responsibility for developing and managing the Application.
  • Agreement: The licence granted to the Customer that allows access to the Application. This may be a licence granted directly to the User or a licence granted to an organization that can allow the User access to the Application. The licence is subject to NEN’s most recent General Terms and Conditions of Sale for Products and Services.
  • Publications: Works made available by NEN, in physical or digital form, consisting of standards, guidelines, technical specifications or other work related to standardization, and in respect of which NEN is the copyright holder or licence holder.
  • Customer: A Customer is a legal or natural person who pays to receive a product or service from NEN.
  • Copies of the Publications: The Copies of the Publications – in digital or printed form – that the User receives via NEN Connect and that are intended exclusively for his/her own use. These copies are not intended for further distribution or external use.
  • Server: A computer, or associated group of computers, and the related hardware, managed by or for NEN, that comprises web-server equipment, the Application program, supporting software and/or database software, and that is accessible via the internet.
  • Access Credentials: The credentials (such as a username/password combination and other access codes) that provide access to the Server.

2. General

  • By creating an account, the User acquires access to NEN’s digital environment “NEN Connect” (hereinafter: “Application”), for the purpose of consulting NEN Publications.
  • NEN hereby grants the User, for the term of the Agreement, a non-exclusive, non-transferable licence to access NEN Publications via the Application and (if agreed) to use the Company Document Functionality.
  • The User may not create any accounts in the name of another person, unless this other person has consented to this explicitly in writing.
  • The User is not authorized to exploit the Publications commercially or to grant sublicences.
  • The User guarantees to NEN that he/she has authority to act in accordance with these terms of use. Furthermore, the User guarantees to NEN that he/she will comply with the obligations arising from these terms of use at all times and will abide by all laws and regulations applicable to use of the Application.
  • To ensure a good service, the Supplier of the Application may have access to the User Data.
  • The User is personally responsible for keeping the password and other access codes for the account secret from other persons and the User will not grant other persons access to the Application through his/her account.
  • NEN will not be liable for any loss or damage, costs or other consequences resulting from unauthorized use of the account by persons other than the User. NEN will block access to the account as soon as it becomes (or is made) aware of any unauthorized use of the User’s account.

3. Intellectual Property Rights

  • The intellectual property rights to the Application and the Publications it contains rest with NEN or third parties who have granted NEN a (user) licence to this end. The User will not contest NEN’s property rights and/or rights of use or carry out any actions that could harm the (intellectual) property rights that NEN or third parties can exercise in relation to the Application and the Publications it contains. If it comes to NEN’s attention that any data stored, edited, processed or otherwise entered with the help of the Application is unlawful vis-à-vis third parties and/or NEN, NEN is authorized to remove this data from the Server and destroy it, immediately and without prior notification. If this situation arises, the User gives NEN consent to remove all the infringing data from the Server and destroy it. Under no circumstances will NEN be liable for any loss or damage arising from this action.
  • Nothing stated in these terms of use and/or in the Application is intended to transfer any intellectual property rights and/or grant any intellectual property rights to the User, other than the right to use the Publications via the Application, as referred to in these terms of use.
  • The User is permitted to make Copies of the Publications insofar as this is necessary for their use as referred to in the Agreement, with the proviso that such Copies of the Publications must remain in the User’s possession and must not be made available directly or indirectly to third parties (including colleagues within the same organization), either on a temporary or permanent basis. Users are not allowed to produce any other copies. Any use by, or publication or distribution to, third parties is not permitted.

4. Company Documents

  • The Company Document Functionality allows the User to upload his/her own Company Documents to the Application or consult the Company Documents that have been added by other NEN Connect Users under the same Agreement. Company Documents that are added are accessible to all NEN Connect Users under the same Agreement. The intellectual property rights to these Company Documents remain with the owner of the Company Document. The User is personally responsible for handling Company Documents carefully and not disclosing company secrets or other confidential information.

5. Artificial Intelligence (AI)

  • The use of Artificial Intelligence (AI), including, but not limited to, text and data mining and machine learning, the combination of statistical techniques with machine learning (natural language processing), automated analysis or AI-generated changes, in order to process, analyze or change the Publications made available via the Application, or to generate derivatives thereof, is strictly prohibited. The content may not be used in an AI application, database or training model and may not be integrated into an automated decision-making process.

6. Data Processing

  • The User guarantees that the User Data supplied to NEN in the Application is complete and has been provided accurately, promptly and truthfully.
  • NEN is not obliged to check the accuracy and completeness of the User Data or Company Documents that the Customer enters in the Application and will not be liable for any loss or damage resulting from the User Data or Company Documents entered by the Customer. The User indemnifies NEN against claims by third parties for compensation for any loss or damage that they may be able to recover from NEN in any manner whatsoever, where such a claim is based on the use of the Application by the User.
  • Under no circumstances will NEN be liable for any loss or damage connected with the loss of User Data or Company Documents that the Customer or a third party may suffer as a result of or in connection with the use of the Application, except in cases of intent or gross negligence on the part of NEN.
  • To implement the Agreement, it is necessary for NEN and the Supplier to store and process the User Data in connection with the management of the User’s account. For more information on the processing of personal data, NEN refers you to its privacy statement, which can be consulted at: Privacy Statement.
  • The Customer may designate an administrator within his/her own organization who will have broader access within the Application. On the basis of this role, this administrator may also gain access to User Data. This falls under the Customer’s responsibility.

7. Provision of Information

  • To ensure that the Application continues to function properly and to develop it, NEN may approach the User with surveys relating to user experiences and the quality and performance of the Application. The User’s participation in these surveys is entirely voluntary.
  • NEN is permitted to send the User information and service messages relating to the Application and its functionalities.
  • When creating the account, the User is offered the option of receiving newsletters. The User can unsubscribe from these newsletters at any time.

8. Access

  • The parties agree that the User will access the Publications via the Application.
  • The User will notify NEN without delay if the Access Credentials are used in an unauthorized manner or the User suspects that this may be the case. NEN is authorized to block the Access Credentials at any time, without being obliged to compensate for any loss or damage and/or costs incurred, if it becomes aware that the Access Credentials have been used in an unauthorized manner.
  • NEN can deactivate the Access Credentials or suspend the service if it seriously suspects that the service is being used in contravention of the provisions of the Agreement and/or these terms of use. The obligation to pay continues to apply during such a period of deactivation.

9. Availability and Maintenance

  • NEN will endeavour to ensure that the Application functions properly at all times and will aim to achieve the highest possible levels of availability, quality and security for the Application. However, NEN cannot guarantee that the Application will function without interruptions or bugs. Furthermore, NEN and the Supplier cannot guarantee that the Application will be available at all times and free of viruses, malware, ransomware or other threats.
  • NEN reserves the right to change the technical characteristics of the Application (or have them changed) during the term of the Agreement in order to:
    • improve the functionality;
    • fix any bugs (or have them fixed) within a reasonable period or provide a temporary solution until a bug can be fixed; NEN cannot, however, guarantee that all bugs are fixed; or
    • comply with applicable laws and regulations.
  • If substantial changes are made to the Application’s functionality due to a change to the technical characteristics of the Application, NEN will inform the User about this before the change is made.
  • NEN reserves the right to take the Application out of service temporarily for maintenance or to make changes or improvements to the Application. Wherever possible, NEN will take the Application out of service outside of office hours (9 a.m. to 5 p.m. Dutch time). NEN will inform the User promptly in advance of any plans to take the Application out of service. Under no circumstances will NEN be obliged to pay compensation to the User in connection with the Application being taken out of service, as referred to above.
  • NEN is authorized to block access to the Application in full or in part if the User fails to comply with any obligation under the Agreement and fails to rectify this failing within seven (7) days of the date of a reminder letter or notice of default issued by NEN.
  • NEN and the Supplier will also not be liable for any loss or damage resulting from threats (such as viruses, malware, ransomware, etc.), the content of the Publications or other elements of the Application, or from failure of the Application to function correctly and/or on time.

10. Liability

  • NEN will not be liable for any loss or damage whatsoever resulting from (printing) errors in Publications made available to the User by NEN and/or in products or information arising from or related to the Application.
  • NEN will only be liable for loss or damage that results directly from a shortcoming attributable to NEN in the performance of its obligations. NEN can only be held liable for direct loss or damage suffered by the User; in all cases a series of events will be regarded as a single event and the maximum liability will be limited to, at the most, the amount paid out in the case in question under NEN’s (professional) liability insurance policy/policies, plus the excess. Any liability on the part of NEN for loss or damage other than direct loss, such as consequential loss, derivative loss and intangible loss, is fully excluded.
  • The User’s right to compensation lapses in all cases if the User has failed to file an unambiguous written claim for compensation within three (3) months of the date on which the loss or damage first became apparent.

11. Use

  • Reasonable use may be made of the Publications made available to the User under the Agreement, taking the average use per User as a basis. It is not permitted to use more documents than necessary. NEN is authorized to monitor use and may hold the User liable in the event of excessive use.
  • The User is not authorized to fix bugs in the Application software (or have them fixed) independently, make changes to it, transfer it to other hardware, link it to other hardware and software, expand the functionality independently, change parameters or remove security features.
  • The User is personally responsible for the availability and functioning of the (peripheral) hardware and software, auxiliary applications, configuration and internet connection that he/she is using and for maintaining a connection to the energy grid and other connections that are needed to access and use the Application.
  • Without prejudice to the other provisions of these terms of use, the User guarantees in all cases that, when using the application, he/she will observe the following rules, where relevant:
    • The User will not carry out any actions that could cause faults in the Application or in (computer) networks or infrastructures (of other NEN Connect Users) or that could disrupt or restrict use thereof (for other NEN Connect Users). If any faults or restrictions as referred to above arise, the User is obliged to follow reasonable instructions issued by NEN;
    • The User will not carry out, or will not refrain from, any actions if he/she is aware, or should reasonably have been aware, that such actions or omissions could result in the Application being used in a manner that is punishable or is unlawful vis-à-vis NEN and/or third parties;
    • The User is responsible for ensuring that the hardware and software he/she uses satisfy the minimum requirements set by NEN for use of the Application;
    • The User will ensure that the hardware and software, infrastructure and connections that he/she uses are protected against viruses, cybercrime and unlawful use by third parties;
    • The User will not distribute any (computer) viruses or other files that could damage the functioning of the Application;
    • The User will not misuse any Access Credentials or breach and/or attempt to breach the security of the Application;
    • The User will not use the Application to send large volumes of unsolicited messages with the same or similar content (spam);
    • When using the Application, the User will not pretend to be another party (whether or not this party exists) or assume the identity of a third party without the latter’s consent;
    • The User will not publish or distribute any racist or discriminatory material and/or (child) pornography via the Application. Distributing will also be understood to mean the posting of such material on or its distribution via the Application infrastructure;
    • When using the Application, the User will not intentionally penetrate a computer system (or part thereof) without permission, against the wishes of the owner or administrator of that system (hacking); and
    • The User will not publish or reproduce, or use for a purpose other than that referred to in these terms of use, any information and data received from NEN within the context of the Application, without NEN’s explicit prior consent. It is therefore not permitted to share or pass on information and data to other parties.

12. Security

  • NEN will endeavour to protect the data present in the Application and on the Server, including the Company Documents, from loss, damage, unauthorized modification, and unauthorized access or disclosure. NEN will take reasonable technical and organizational security measures to this end. However, NEN cannot guarantee that the security in place is sufficient.
  • The User is also personally responsible for taking measures to protect the data from the risks referred to under point a, for example by regularly backing up relevant data and possibly encrypting the content of documents.
  • The User is responsible for the security of the connections that he/she uses to access the Application.


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